FAQ — Frequently Asked Questions

FAQ — Frequently Asked Questions

Orders

Can I modify or cancel my order?

You can request to modify or cancel your order within 24 hours of purchase, by contacting us through the contact page. After this period, the product goes into production and it is no longer possible to make changes.

How do I track my order?

You will receive an email with the tracking number as soon as your order is shipped. Use that code on the indicated courier's website to follow the delivery in real-time.

Can I order multiple products in the same order?

Absolutely! Add all the products you want to your cart and complete a single purchase. You can freely combine any item from our catalog.

Shipping

How long does it take to receive my order?

Each product is made on request. Average times are:

  • Production: 3–7 business days
  • Italy Delivery: 5–10 business days
  • Europe Delivery: 5–10 business days
  • Rest of the World: 10–20 business days

Do you ship worldwide?

Yes, we ship to Italy, throughout Europe, and the rest of the world. Consult our Shipping page for full rates.

Products and Quality

How are your items produced?

We use Print-on-Demand (POD) technology: each product is printed and made on request at the time of order, thanks to selected production partners. This allows us to offer original graphics without inventory waste.

Are the product colors identical to those shown in the photos?

The images are as faithful as possible to the actual product. However, small color variations may occur depending on the monitor and printing characteristics. In case of an obvious defect, we will arrange for replacement or refund.

How do I choose the right size?

Consult the Size Guide on our website. If in doubt, contact us before ordering.

Returns and Refunds

Can I return a product if I don't like it?

Our products are made to specific request (Print-on-Demand), therefore we do not accept returns for change of mind in accordance with art. 59 of the Consumer Code. Consult our complete Returns policy.

I received a defective product. What should I do?

Contact us within 30 days of receipt via the contact page, attaching photos of the defect and your order number. We will arrange for a free replacement or a full refund.

Other

How can I contact you?

You can write to us via the contact page. We respond within 1–2 business days.

Are you on social media?

Yes! Follow us on Instagram @andreolitrend to stay updated on new collections and launches.